Warranty Policy
At Cozalie, we stand behind the quality of the products we offer. This Warranty Policy explains the coverage available if a product develops a fault or does not perform as reasonably expected under normal use.
90-Day Warranty Coverage
Unless otherwise stated on the product page, eligible Cozalie products are covered by a 90-day warranty from the date of delivery.
This warranty may apply where a product:
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Arrives with a manufacturing defect
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Stops functioning correctly under normal intended use
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Has a material or workmanship fault
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Arrives damaged
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Is materially different from the product ordered
If you believe your product is covered, please contact us with your order details and evidence of the issue.
What Is Not Covered
Our warranty does not normally cover damage caused by:
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Accidents or drops
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Misuse or improper handling
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Incorrect assembly or installation
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Normal wear and tear
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Improper cleaning or care
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Unauthorized modifications or repairs
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Use outside the product's intended purpose
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Cosmetic damage that occurs after delivery
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Damage caused by failing to follow product instructions
How to Make a Warranty Claim
To make a warranty claim, please contact us through our Contact Us page.
Please provide:
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Your full name
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Order number
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Email address used for the order
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A description of the issue
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Clear photos or video showing the problem where possible
For products that arrive damaged, defective, or incorrect, please contact us within 7 days of delivery where possible so we can resolve the issue quickly.
Warranty Resolution
Once we review and approve a valid warranty claim, we may provide one of the following solutions depending on the circumstances:
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Replacement product
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Replacement part
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Full refund
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Partial refund
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Store credit
The most appropriate solution will depend on the product, the nature of the fault, product availability, and applicable consumer law.
For approved warranty claims, customers will not be charged reasonable return shipping where a physical return is required.
Replacement Products
If we provide a replacement, the replacement may be the same product or, if that product is no longer available, a comparable alternative.
If an appropriate replacement is unavailable, we may instead provide a refund or another suitable resolution.
Low-Value Products
For some lower-value products, returning the defective item may not be practical.
In these situations, we may ask for photographic or video evidence and provide a refund, replacement, partial refund, or store credit without requiring the product to be returned.
Warranty and Returns
The 90-day warranty is separate from our 30-day Returns & Refunds Policy.
Our returns policy covers eligible return requests made within the applicable return period, while this warranty is intended primarily to cover qualifying product defects and faults.
Statutory Consumer Rights
This warranty is an additional commercial guarantee provided by Cozalie.
It does not replace, restrict, or reduce any statutory consumer rights that may apply under the laws of your country or region.
If applicable consumer law provides you with stronger rights or a longer period of protection for faulty goods, those rights will continue to apply regardless of this 90-day warranty.
Contact Us
If you have any questions about your product or believe you have a warranty claim, please contact us through our Contact Us page.
Our contact form is available 24/7, and our support team will respond as soon as possible.
Cozalie
Beautiful spaces. Smarter living.