Return Policy

Last updated: September 2026

At Cozalie, we want you to be satisfied with your purchase. If your order is not right for you, eligible items may be returned in accordance with the terms below.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a standard return, the item should generally be:

• In its original condition

• Unused or only inspected as reasonably necessary

• In its original packaging where possible

• Complete with any accessories, parts, or instructions supplied

• Accompanied by your order number or proof of purchase

Please contact us before sending any product back.

How to Request a Return

To start a return, contact:

Email: cozaliehome@gmail.com

Please include:

• Your full name

• Order number

• Email address used at checkout

• Product you wish to return

• Reason for the return

• Photos or video where relevant

Once your request has been reviewed, we will provide the appropriate return instructions.

Do not send a product back to the address shown on the original shipping package unless our support team specifically instructs you to do so.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or missing important components, please contact us within 7 days of delivery.

Please provide clear photographs or video showing the issue where possible.

Once the issue has been verified, we may offer:

• A replacement

• Replacement parts

• Full refund

• Partial refund

• Another appropriate resolution

Where a physical return is required because we supplied a damaged, defective, or incorrect product, Cozalie will cover reasonable return shipping costs.

Change-of-Mind Returns

If you simply change your mind, you may request an eligible return within the 30-day return period.

For change-of-mind returns, the customer may be responsible for the cost of return shipping unless otherwise stated or required by applicable consumer law.

Original free standard shipping does not create an additional shipping deduction from your refund.

Low-Value Products

For certain lower-value products, physically returning the item may cost more than the product itself.

In these situations, Cozalie may choose to provide a:

• Refund

• Partial refund

• Replacement

• Store credit

without requiring the product to be returned.

This will be determined on a case-by-case basis.

Items That May Not Be Eligible for Standard Returns

Where permitted by law, certain products may be excluded from change-of-mind returns, including:

• Personalized or made-to-order products

• Gift cards

• Products that cannot safely be returned for hygiene reasons once opened

• Products damaged through misuse or improper handling

• Items clearly identified as final sale where legally permitted

These exclusions do not remove any statutory rights you may have regarding faulty or misdescribed goods.

Return Condition

Customers are responsible for taking reasonable care of products while they are in their possession.

A refund may be reduced where permitted by law if an item has been unnecessarily used, damaged, altered, or returned incomplete in a way that reduces its value.

Return Shipping

For approved damaged, defective, or incorrect-item claims, Cozalie will cover reasonable return shipping where a return is required.

For ordinary change-of-mind returns, return shipping may be the customer's responsibility.

We recommend using a trackable shipping service when returning an item.

Refund Processing

Once your approved return has been received and inspected, we will notify you of the outcome.

Approved refunds are generally processed within 5–10 business days.

Your bank, card provider, PayPal, Shop Pay, or other payment provider may require additional time before the funds appear in your account.

Refunds are normally issued to the original payment method.

Exchanges

Where appropriate and stock is available, we may be able to provide a replacement instead of a refund.

If a direct exchange is not possible, you may be asked to return the original item and place a new order.

Order Cancellations

If you wish to cancel an order before shipment, please contact us within 12 hours of placing your order.

Because orders are processed quickly, we cannot guarantee cancellation once the order has entered fulfillment or has already been dispatched.

If cancellation is no longer possible, you may still request an eligible return after delivery.

International Customers

Cozalie serves customers internationally.

Consumer return rights vary by country. Nothing in this Return Policy is intended to limit or remove any mandatory consumer rights available to you under applicable law.

Where local law provides stronger rights than this policy, those legal rights will apply.

Contact Us

For return questions or to start a return, contact:

Email: cozaliehome@gmail.com

Our email inbox and online contact form are available 24/7, and our support team will respond as soon as reasonably possible.

Cozalie
Beautiful spaces. Smarter living.