Track Your Order

Want to know where your Cozalie order is? You can track it using the tracking information sent to your email after your order has been processed and dispatched.

How to Track Your Order

Once your order ships, you will receive a tracking number by email.

You can use that tracking number on the carrier’s tracking page or in the order-tracking section of our website, if available.

Please allow up to 24 hours after receiving your tracking number for the carrier’s system to update.

Haven’t Received Your Tracking Number?

If you have not received tracking information yet, please check:

• Your email inbox

• Spam or junk folder

• Promotions folder

Tracking is normally sent after your order has been processed and dispatched.

If you still cannot find it, contact us at:

cozaliehome@gmail.com

Please include:

• Your full name

• Order number

• Email address used at checkout

Tracking Has Not Updated

Sometimes tracking information may take time to refresh.

If your tracking has not updated for more than a reasonable period, please contact us and we will help investigate the shipment.

Multiple Packages

If you ordered more than one product, your order may be shipped in multiple packages.

This means you may receive:

• More than one tracking number

• Packages on different days

• Separate delivery updates

This is normal and there is no additional shipping charge.

Estimated Delivery Times

Our current estimated delivery times are:

United States: 4–5 business days

International orders: 6–7 business days

These are estimates and may occasionally be affected by carrier delays, customs, weather, holidays, or other circumstances outside our control.

Package Marked Delivered but Not Received

If your tracking shows that your package has been delivered but you cannot find it, please:

1. Check around your delivery location.

2. Ask household members or neighbors.

3. Check with your local carrier or delivery office.

4. Contact us if you still cannot locate it.

We will help investigate the delivery.

Lost Package

If your order is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

Need Help?

For any tracking or delivery questions, contact us at:

Email: cozaliehome@gmail.com

Our email inbox and contact form are available 24/7, and our support team will respond as soon as reasonably possible.

Cozalie
Beautiful spaces. Smarter living.