Terms of Service
Terms of Service
Welcome to Cozalie.
These Terms of Service govern your use of the Cozalie website and your purchase of products from us.
By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, Warranty Policy, Cookie Policy, and any other policies made available on our website.
Please read these Terms carefully before using our website or placing an order.
1. About Cozalie
Cozalie is an independent online retailer offering home organization, storage, home décor, space-saving products, and related household products to customers in the United States and supported international destinations.
Cozalie is operated by:
Operator: M Zaid Ashfaq
Business Name: Cozalie
Business/Correspondence Address: 26 Gladstone Road, KT6 5D, United Kingdom
Customer Support Email: cozaliehome@gmail.com
Cozalie operates as an ecommerce business through its online store.
Many orders for customers in the United States are processed and shipped through third-party fulfilment partners and logistics providers located in or serving the United States.
Depending on the product, availability, and delivery destination, some orders may be fulfilled through other third-party fulfilment locations.
Cozalie does not represent that every product is stored or dispatched from the same location.
2. Using Our Website
You may use our website only for lawful purposes.
By placing an order with Cozalie, you confirm that:
- The information you provide is accurate and complete
- You are legally capable of entering into a purchase agreement
- You are authorized to use the payment method provided
- You will not use our website for fraudulent or unlawful purposes
We reserve the right to refuse service, restrict access, or cancel transactions where fraud, misuse, unauthorized activity, or a violation of these Terms is reasonably suspected.
3. Products
We aim to provide accurate descriptions, photographs, specifications, dimensions, and other information relating to our products.
However, product colours and appearance may vary slightly because of:
- Screen settings
- Lighting conditions
- Manufacturing variations
- Product batches
- Minor supplier updates
Minor variations that do not materially affect a product's intended function may occur.
We reserve the right to update, modify, replace, or discontinue products where reasonably necessary.
4. Product Availability
All products are subject to availability.
Occasionally, a product may become unavailable after an order has been placed.
If we are unable to fulfil an ordered product, we may:
- Contact you regarding an alternative
- Remove the unavailable item and issue a refund for that item
- Cancel and refund the affected order
You will not be charged for products that we are unable to supply.
5. Prices
Prices are displayed in the currency shown on our website or checkout.
Prices may change from time to time without prior notice.
A price change will not normally affect an order that has already been accepted, except where an obvious pricing or technical error has occurred.
Taxes, duties, customs charges, or other applicable charges will be handled in accordance with the information shown during checkout and applicable laws.
6. Pricing Errors
We make reasonable efforts to ensure that product prices are accurate.
If a product is mistakenly listed at an obviously incorrect price, we reserve the right to correct the error and cancel the affected order before fulfilment.
If payment has already been collected for an order that is subsequently cancelled because of a pricing error, the appropriate amount will be refunded.
7. Orders
Submitting an order does not automatically mean that the order has been accepted.
We reserve the right to decline or cancel an order for legitimate reasons, including:
- Product unavailability
- Suspected fraud or unauthorized activity
- Payment authorization problems
- Obvious pricing errors
- Shipping restrictions
- Incorrect or incomplete customer information
- Inability to fulfil the order
If an order is cancelled after payment has been successfully collected, an appropriate refund will be issued.
8. Order Confirmation
After placing an order, you should receive an order confirmation using the contact information provided during checkout.
Please review your order information carefully.
If you notice an error, contact us as quickly as possible at:
9. Order Changes and Cancellations
If you need to cancel or modify an order, please contact us within 12 hours of placing the order.
Because orders may enter processing or fulfilment quickly, we cannot guarantee that changes or cancellations can be made after this period.
Once an order has been dispatched, it normally cannot be cancelled while in transit.
You may still be entitled to request a return after delivery in accordance with our Returns & Refunds Policy and any applicable consumer laws.
10. Payments
Cozalie accepts payment methods made available through our online checkout.
Available payment options may vary depending on your location, device, currency, and the payment services currently available through our store.
Payment options displayed during checkout may include major debit cards, credit cards, digital wallets, or other supported payment methods.
Payment processing is handled by third-party payment providers made available through our online checkout.
Cozalie does not independently process or store full payment-card details where those details are handled directly by the relevant payment provider.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
The payment methods actually available to you will be those displayed at checkout at the time your order is placed.
11. Payment Authorization
Orders may be subject to authorization, verification, and fraud-prevention checks by the relevant payment provider.
If payment cannot be successfully authorized or completed, an order may be delayed, rejected, or cancelled.
Cozalie is not responsible for charges independently imposed by your:
- Bank
- Card issuer
- Payment provider
- Currency-conversion provider
Such charges may include foreign transaction fees, currency-conversion charges, or other banking fees.
12. Shipping
Cozalie offers free standard shipping on orders, unless clearly stated otherwise on the website or during checkout.
Our current general estimated delivery times are:
United States: approximately 4–5 business days
International orders: approximately 6–7 business days
These are estimated delivery times and not guaranteed delivery dates.
Delivery may occasionally be affected by circumstances including:
- Carrier delays
- Customs processing
- Public holidays
- Weather
- Remote delivery locations
- Local delivery conditions
- High order volumes
- Events outside our reasonable control
Please review our Shipping Policy for complete shipping information.
13. Fulfilment and Multiple Shipments
Cozalie works with third-party fulfilment and logistics partners to process and ship orders.
Many products serving customers in the United States may be dispatched through fulfilment partners located in or serving the United States.
Other products may be fulfilled through different locations depending on:
- Product availability
- Customer destination
- Inventory location
- Logistics requirements
Orders containing multiple products may therefore arrive in separate packages.
Different items from the same order may:
- Ship from different fulfilment locations
- Arrive on different dates
- Have separate tracking numbers
Customers will not normally be charged additional standard shipping fees solely because an order is divided into multiple shipments.
14. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping information, please contact us immediately.
We will attempt to correct the address before fulfilment where reasonably possible.
Once an order has been processed or dispatched, we cannot guarantee that an address can be changed, corrected, or redirected.
Cozalie cannot accept responsibility for failed or incorrect delivery caused by inaccurate or incomplete address information provided by the customer, except where applicable law requires otherwise.
15. Tracking
Tracking information will normally be provided once an order has been processed and dispatched where tracking is available.
Please allow up to 24 hours after receiving a tracking number for the carrier's tracking system to display updated information.
Tracking availability and update frequency may vary depending on the carrier and destination.
16. Lost Orders
If an order appears to have been lost during transit, please contact:
We may investigate the shipment with the applicable carrier or fulfilment provider.
If an order is confirmed as lost, we may provide an appropriate resolution such as:
- A replacement
- A refund
- Another suitable resolution
The appropriate resolution may depend on the circumstances of the shipment and applicable consumer law.
17. Returns
Eligible products may generally be returned within 30 days of delivery, subject to our Returns & Refunds Policy.
Products should normally be returned in their original condition and packaging where reasonably possible.
Certain products or circumstances may be excluded where permitted by law.
Please review our Returns & Refunds Policy before requesting a return.
18. Refunds
Once a refund has been approved, we will initiate the refund through the appropriate payment method.
Approved refunds are generally processed within approximately 5–10 business days.
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
Refunds will normally be issued to the original payment method wherever possible.
19. Damaged, Defective, or Incorrect Products
Please contact us within 7 days of receiving your order if an item arrives:
- Damaged
- Defective
- Incorrect
- Missing important components
We may request photographs or videos to help us verify the issue.
Depending on the circumstances, we may provide:
- A replacement product
- A refund
- A replacement component
- Another appropriate resolution
Nothing in this section limits any mandatory consumer rights that apply to you.
20. Warranty
Unless otherwise stated, eligible Cozalie products include our 90-day product warranty.
The warranty applies to qualifying manufacturing or material defects occurring under normal intended use.
The warranty does not generally cover:
- Accidental damage
- Improper use
- Normal wear and tear
- Incorrect installation
- Unauthorized modifications
- Damage caused by improper care
- Damage resulting from use contrary to supplied instructions
Please review our Warranty Policy for complete details.
Our voluntary warranty does not restrict or replace mandatory consumer rights provided by applicable law.
21. International Orders
Cozalie serves customers in supported international destinations.
Product availability, shipping options, payment methods, delivery estimates, and other services may differ depending on the customer's location.
Customers are responsible for ensuring that products they purchase can legally be imported, possessed, and used in their country.
International shipments may occasionally be subject to:
- Customs procedures
- Import requirements
- Local taxes
- Duties
- Local delivery restrictions
Where applicable local consumer laws provide rights beyond these Terms, those mandatory rights will continue to apply.
22. Intellectual Property
Unless otherwise stated, content appearing on the Cozalie website, including:
- Branding
- Logos
- Text
- Website design
- Graphics
- Product presentation
- Marketing materials
- Original photographs
- Original creative content
is owned by, licensed to, or otherwise lawfully used by Cozalie.
You may not reproduce, distribute, commercially exploit, copy, or misrepresent protected Cozalie content without permission, except where permitted by applicable law.
23. Customer Reviews and Submitted Content
If you voluntarily submit a review, photograph, testimonial, comment, or other content to Cozalie, you confirm that:
- You have the right to submit it
- It does not infringe another person's rights
- It is not knowingly false or misleading
- It is not fraudulent, unlawful, abusive, or harmful
Where permitted by law, you grant Cozalie permission to display and use voluntarily submitted content in connection with the operation, promotion, and marketing of our store.
24. Prohibited Uses
You may not use our website to:
- Commit or facilitate fraud
- Violate applicable laws
- Attempt unauthorized access to our systems
- Introduce viruses or malicious software
- Unlawfully scrape or interfere with the website
- Impersonate another person
- Submit knowingly false information
- Infringe intellectual-property rights
- Harass or harm others
- Abuse promotions, refunds, returns, or payment systems
We may restrict access or refuse service where misuse is reasonably suspected.
25. Third-Party Services
Our website may use, integrate with, or link to services provided by third parties, including:
- Shopify
- Payment-service providers
- Shipping carriers
- Fulfilment and logistics providers
- Analytics providers
- Other ecommerce technology providers
These third-party services operate independently and may have their own terms, privacy policies, and operating procedures.
Cozalie is not responsible for the independent operation of third-party websites, platforms, payment services, carriers, or technology providers except where responsibility cannot legally be excluded.
26. Website Availability
We aim to keep the Cozalie website available and functioning properly.
However, we cannot guarantee uninterrupted or error-free access.
The website may occasionally become unavailable because of:
- Maintenance
- Technical problems
- Website updates
- Third-party service interruptions
- Security issues
- Events outside our reasonable control
We may modify or update the website where reasonably necessary.
27. Accuracy of Website Information
We aim to keep information on our website accurate and current.
However, occasional errors may occur in relation to:
- Product descriptions
- Images
- Pricing
- Availability
- Specifications
- Promotions
- Shipping information
- Other website content
We reserve the right to correct errors or update information where reasonably necessary.
28. Disclaimer
To the fullest extent permitted by applicable law, our website and online services are provided on an "as available" basis.
Nothing in these Terms excludes warranties, guarantees, consumer protections, or other legal rights that cannot legally be excluded.
29. Limitation of Liability
To the maximum extent permitted by applicable law, Cozalie will not be responsible for indirect, incidental, special, or consequential losses resulting from use of our website, services, or products where such liability may legally be limited.
Nothing in these Terms limits or excludes liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or restrict mandatory rights or liabilities relating to:
- Fraud
- Defective goods
- Personal injury
- Consumer protections
- Other rights that cannot legally be excluded
30. Indemnification
Where permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful misuse of the Cozalie website or a material violation of these Terms.
This provision does not limit mandatory consumer protections.
31. Privacy
Your use of the Cozalie website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, process, and share personal information.
Questions relating to privacy may be sent to:
32. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes including:
- Changes to our business
- Changes to our products or services
- Technology updates
- Website improvements
- Operational changes
- Changes to applicable laws or regulations
The updated Terms will be published on this page with a revised Last updated date.
Changes will not normally alter rights already attached to completed purchases where doing so would be prohibited by applicable law.
33. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.
34. Entire Agreement
These Terms of Service, together with the policies referenced within them, form the agreement governing your use of the Cozalie website and purchases made through our store, subject to mandatory rights provided by applicable law.
35. Consumer Rights
Nothing in these Terms is intended to remove, restrict, waive, or replace mandatory consumer rights that apply in a customer's country or region.
Where applicable consumer law provides customers with greater protection than these Terms, those legal protections will prevail.
36. Contact and Business Information
If you have questions about these Terms of Service, your order, one of our products, or any Cozalie policy, please contact us.
Business Name: Cozalie
Operated by: Zaid Ashfaq
Business Type: Online home organization and home décor retailer
Customer Support Email: cozaliehome@gmail.com
Business/Correspondence Address: 26 Gladstone Road, KT6 5D, United Kingdom
Our online contact form and email address are available 24/7 for submitting enquiries.
Messages are reviewed regularly, and we aim to respond as quickly as reasonably possible.
Cozalie
Beautiful spaces. Smarter living.