Terms of Service

Last updated: September 2026

Welcome to Cozalie. These Terms of Service govern your use of our website and your purchase of products from us.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and Warranty Policy.

Please read these terms carefully before using our website.

1. About Cozalie

Cozalie is an online retailer offering home organization, storage, home décor, and related household products to customers in the United States and internationally.

The majority of orders serving U.S. customers are fulfilled through our U.S.-based fulfillment network. Depending on product availability and destination, some products may be fulfilled from other locations within our global fulfillment network.

2. Using Our Website

You may use our website only for lawful purposes.

By placing an order with Cozalie, you confirm that:

• The information you provide is accurate and complete

• You are legally capable of entering into a purchase agreement

• You are authorized to use the payment method provided

• You will not use our website for fraudulent or unlawful activity

We reserve the right to refuse service or cancel transactions where fraud, misuse, unauthorized activity, or a violation of these Terms is reasonably suspected.

3. Products

We aim to provide accurate descriptions, photographs, specifications, dimensions, and other product information.

However, colors and appearance may vary slightly depending on:

• Screen settings

• Lighting

• Manufacturing variations

• Product batches

Minor variations that do not materially affect a product's function may occur.

We reserve the right to modify, discontinue, or update products without prior notice.

4. Product Availability

All products are subject to availability.

Occasionally, a product may become unavailable after an order has been placed.

If we cannot fulfill an ordered product, we may:

• Contact you with an alternative

• Remove the unavailable item from the order and refund it

• Cancel and refund the affected order

You will not be charged for products that we cannot supply.

5. Prices

Prices are displayed in the currency shown on our website.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been accepted unless there was an obvious pricing error.

Taxes, duties, or other charges will be handled in accordance with the information presented during checkout and applicable law.

6. Pricing Errors

We make reasonable efforts to ensure prices are accurate.

If a product is mistakenly listed at an obviously incorrect price, we reserve the right to correct the error and cancel the affected order before fulfillment.

If payment has already been collected for a cancelled order, the amount paid will be refunded.

7. Orders

Submitting an order does not automatically mean that we have accepted it.

We reserve the right to decline or cancel an order for legitimate reasons, including:

• Product unavailability

• Suspected fraud

• Payment authorization problems

• Incorrect pricing

• Shipping restrictions

• Incorrect or incomplete customer information

If we cancel an order after payment has been collected, an appropriate refund will be issued.

8. Order Confirmation

After placing an order, you should receive an order confirmation using the contact information provided at checkout.

Please review your order information carefully.

If anything is incorrect, contact us as quickly as possible.

9. Order Changes and Cancellations

If you need to cancel or modify an order, please contact us within 12 hours of placing it.

Because orders may enter fulfillment quickly, we cannot guarantee changes or cancellations after this period.

Once an order has been dispatched, it normally cannot be cancelled in transit.

You may still be entitled to request a return after delivery under our Returns & Refunds Policy and applicable consumer law.

10. Payments

We accept secure payment methods made available through our checkout.

Depending on your location and availability, these may include:

• Visa

• Mastercard

• American Express

• Shop Pay

• Apple Pay

• Google Pay

• PayPal

• Other payment methods displayed at checkout

Payment processing may be handled by Shopify Payments or other third-party payment providers.

By providing payment information, you represent that you are authorized to use the selected payment method.

11. Payment Authorization

Orders may be subject to payment authorization and fraud-prevention checks.

If payment cannot be successfully authorized, your order may be delayed or cancelled.

Cozalie is not responsible for additional charges imposed independently by your bank, card issuer, or payment provider, such as currency-conversion fees.

12. Shipping

Cozalie offers free standard shipping on all orders, unless clearly stated otherwise.

Our current estimated delivery times are:

United States: 4–5 business days

International orders: 6–7 business days

These are estimated delivery times rather than guaranteed delivery dates.

Delivery can occasionally be affected by customs, carrier delays, weather, holidays, remote locations, or circumstances outside our reasonable control.

Please see our Shipping Policy for complete information.

13. Multiple Shipments

Orders containing multiple products may be delivered in separate packages.

Different products may:

• Ship from different fulfillment locations

• Arrive on different dates

• Have separate tracking numbers

You will not be charged additional standard shipping fees because an order is divided into multiple packages.

14. Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

If you notice an error, contact us immediately.

We will attempt to correct the address before fulfillment where possible.

Once an order has already been dispatched, we cannot guarantee that an address can be changed or redirected.

Cozalie cannot accept responsibility for failed or incorrect delivery resulting from inaccurate address information supplied by the customer, except where applicable law provides otherwise.

15. Tracking

Tracking information is normally provided once an order has been processed and dispatched.

Please allow up to 24 hours for tracking information to become active after receiving your tracking number.

16. Lost Orders

If an order is confirmed as lost during transit, contact our customer-support team.

After verification, we may provide:

• A replacement

• A refund

• Another appropriate resolution

17. Returns

Eligible products may generally be returned within 30 days of delivery.

Products should normally be returned in their original condition and packaging where reasonably possible.

Some exclusions may apply depending on the product and applicable law.

Please review our Returns & Refunds Policy before requesting a return.

18. Refunds

Approved refunds are generally processed within 5–10 business days.

Your payment provider or financial institution may require additional time for the refunded amount to appear in your account.

Refunds will normally be issued to the original payment method.

19. Damaged, Defective, or Incorrect Products

Please contact us within 7 days of receiving an item if it arrives:

• Damaged

• Defective

• Incorrect

• Missing important components

We may request photographs or video to help us assess the problem.

Depending on the circumstances, we may provide a replacement, refund, replacement part, or another appropriate solution.

20. Warranty

Unless otherwise stated, eligible Cozalie products include our 90-day product warranty.

This covers qualifying manufacturing or material defects under normal intended use.

It does not generally cover:

• Accidental damage

• Improper use

• Normal wear and tear

• Incorrect installation

• Unauthorized modifications

• Damage resulting from improper care

Please see our Warranty Policy for full details.

Our voluntary warranty does not restrict any mandatory consumer rights available under applicable law.

21. International Orders

We serve customers in multiple countries.

Products, delivery services, payment methods, and availability may differ depending on destination.

Customers are responsible for ensuring that products they purchase can legally be imported, possessed, and used in their country.

Where mandatory local consumer laws provide rights beyond these Terms, those rights continue to apply.

22. Intellectual Property

Unless otherwise stated, content appearing on the Cozalie website, including:

• Branding

• Logos

• Text

• Website design

• Graphics

• Product presentation

• Marketing materials

• Original photographs and creative content

is owned by, licensed to, or lawfully used by Cozalie.

You may not reproduce, distribute, commercially exploit, or misrepresent our content without permission, except where permitted by law.

23. Customer Reviews and Submitted Content

If you submit a review, photograph, comment, testimonial, or other content to Cozalie, you confirm that:

• You have the right to submit it

• It does not infringe another person's rights

• It is not fraudulent, abusive, unlawful, or misleading

Where permitted by law, you grant Cozalie permission to display and use voluntarily submitted review or promotional content in connection with our store and marketing.

24. Prohibited Uses

You may not use our website to:

• Commit fraud

• Violate applicable law

• Attempt unauthorized access to our systems

• Introduce viruses or malicious code

• Scrape or interfere with the website unlawfully

• Impersonate another person

• Submit knowingly false information

• Infringe intellectual-property rights

• Harass or harm others

• Abuse promotions, refunds, returns, or payment systems

We may restrict access where misuse is reasonably suspected.

25. Third-Party Services

Our website may use or link to services provided by third parties, including:

• Shopify

• Payment processors

• Shipping carriers

• Pinterest

• Instagram

• Fulfillment providers

Third-party services may operate under their own terms and privacy policies.

Cozalie is not responsible for the independent operation of third-party websites or platforms.

26. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance

• Technical problems

• Updates

• Third-party service interruptions

• Events outside our reasonable control

27. Accuracy of Website Information

We aim to keep website information accurate and current.

However, occasional errors may occur in product descriptions, pricing, availability, promotions, or other content.

We reserve the right to correct errors and update information when reasonably necessary.

28. Disclaimer

To the fullest extent permitted by law, our website and services are provided on an "as available" basis.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Cozalie will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may legally be limited.

Nothing in these Terms limits or excludes liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to restrict mandatory rights relating to defective goods, personal injury, fraud, or other protections that cannot legally be waived.

30. Indemnification

Where permitted by law, you agree to be responsible for losses or claims arising directly from your unlawful misuse of our website or material violation of these Terms.

This provision does not affect mandatory consumer protections.

31. Privacy

Your use of Cozalie is also governed by our Privacy Policy.

That policy explains how we collect, use, process, and share personal information.

32. Changes to These Terms

We may update these Terms of Service from time to time to reflect:

• Changes to our business

• Changes to our services

• Changes to technology

• New products or features

• Changes to applicable laws or regulations

The updated version will be published on this page with a revised Last updated date.

Changes will not normally alter rights already attached to completed purchases where doing so would be prohibited by law.

33. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

34. Entire Agreement

These Terms, together with the policies referenced within them, constitute the agreement governing your use of the Cozalie store and purchases from us, subject to any mandatory rights provided by applicable law.

35. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or replace mandatory consumer rights that apply in the customer's country or region.

Where applicable consumer law provides greater protection than these Terms, the applicable legal protections will prevail.

36. Contact Us

If you have questions about these Terms of Service, an order, or our policies, please contact us:

Email: cozaliehome@gmail.com

Our online contact form is available 24/7, and our support team will respond as soon as reasonably possible.

Cozalie
Beautiful spaces. Smarter living.