Privacy Policy

Last updated: September 2026

At Cozalie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with our store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Cozalie, we may collect information such as:

Your name
Email address
Billing and shipping address
Telephone number when required for delivery
Order and purchase information
Payment-related information
Products viewed or added to your cart
Device and browser information
IP address and approximate location
Website activity and interactions
Cookie and tracking information
Communications you send to our customer support team

We collect information that is reasonably necessary to operate our store, fulfill orders, provide customer support, improve our services, and meet legal obligations.

2. Payment Information

Payments are processed through secure third-party payment providers, including services made available through Shopify Payments and other payment methods offered at checkout.

Depending on availability, these may include:

Visa
Mastercard
American Express
Shop Pay
Apple Pay
Google Pay
PayPal
Other supported payment methods

Cozalie does not normally store your complete payment-card information directly. Payment information is processed by the applicable payment provider according to its own privacy and security practices.

3. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange shipping and delivery
Provide order and tracking updates
Process returns, refunds, and warranty claims
Communicate with you about your order
Respond to customer-service requests
Detect and prevent fraud or suspicious activity
Maintain and improve our website
Understand how customers use our store
Personalize the shopping experience
Maintain business and transaction records
Meet legal, tax, accounting, and regulatory requirements
Send marketing emails where permitted by law or where you have subscribed

4. Order Fulfillment and Shipping

To fulfill your order, we may share necessary information with fulfillment partners, warehouses, shipping carriers, and logistics providers.

This can include:

Name
Shipping address
Telephone number where necessary
Email address where necessary
Products ordered
Delivery instructions

We provide only the information reasonably required to process and deliver your order.

Because Cozalie serves customers internationally, your information may sometimes be processed in a country different from the country where you live.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce technology used to operate our website, checkout, orders, customer accounts, payments, and related store services.

When you use our store, certain information may therefore be processed by Shopify according to its own privacy practices.

6. Pinterest

Cozalie uses Pinterest services to promote our products, understand website activity, and measure the effectiveness of content and marketing.

Our Shopify store may use technologies including:

Pinterest Tag
Pinterest Conversions API
Pinterest catalog integration

These technologies may collect or receive information about activities such as:

Visiting a product page
Viewing products
Adding an item to the cart
Beginning checkout
Completing a purchase

Pinterest may use this information according to its own privacy policies and settings.

Where required by applicable law, non-essential advertising or tracking technologies will only be used after the appropriate consent has been obtained.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used for purposes including:

Essential Cookies

These help the website function correctly, including:

Maintaining your shopping cart
Processing checkout
Security
Remembering necessary website settings

Analytics Cookies

These can help us understand how visitors use the website and identify areas for improvement.

Advertising and Marketing Cookies

Where applicable, these can help us understand the performance of our Pinterest content and provide more relevant advertising or recommendations.

You may be able to manage cookies through our cookie banner, privacy settings, or your browser settings.

Disabling certain cookies may affect some website functionality.

8. Email Marketing

You may choose to subscribe to emails from Cozalie.

These emails may include:

New product announcements
Special offers
Home organization ideas
Store updates
Promotional messages

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in the email.

Unsubscribing from marketing does not prevent us from sending transactional messages required to fulfill an order, such as order confirmations, shipping updates, refund notifications, or customer-support communications.

9. Abandoned Checkout Communications

Where permitted by law and depending on your communication preferences, we may send reminders relating to products left in your shopping cart or an incomplete checkout.

You may opt out of marketing communications using the unsubscribe options provided.

10. SMS Marketing

Cozalie does not currently use telephone numbers for SMS marketing.

A telephone number provided during checkout may be used where reasonably necessary for:

Delivery
Shipping-carrier communication
Order verification
Customer support

We will not use your telephone number for promotional text messages unless we introduce such a service in the future and obtain any consent required by law.

11. How We Share Personal Information

We do not sell your personal information in the ordinary meaning of selling customer details for money.

We may share information with service providers that help us operate Cozalie, including:

Shopify
Payment processors
Fulfillment partners
Warehouses
Shipping and logistics companies
Pinterest
Email-service providers
Website and technology providers
Fraud-prevention providers
Professional advisers
Government or regulatory authorities when legally required

Service providers generally receive only the information reasonably necessary to perform their services.

Certain privacy laws may define some advertising-related data sharing more broadly as a "sale," "sharing," or use for targeted advertising. Where such laws apply, you may have additional rights to opt out.

12. International Data Transfers

Because we operate an international ecommerce store and use service providers located in different countries, personal information may be transferred to, stored in, or processed outside your country of residence.

Where required, appropriate safeguards will be used for international transfers in accordance with applicable privacy law.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for purposes such as:

Fulfilling orders
Providing customer support
Handling returns and warranty claims
Maintaining financial and tax records
Preventing fraud
Resolving disputes
Complying with legal obligations

Retention periods may differ depending on the type of information and applicable legal requirements.

14. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

Our store also uses Shopify and established payment providers that maintain their own security systems.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

These may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request a portable copy of certain information
Opt out of certain advertising-related data processing
Lodge a complaint with an applicable privacy regulator

These rights may be subject to legal exceptions.

To make a privacy request, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

16. United Kingdom and European Customers

If you are located in the United Kingdom, European Economic Area, or another jurisdiction with similar privacy laws, certain processing of personal information requires a lawful basis.

Depending on the situation, we may process information because:

It is necessary to fulfill a contract with you
We have a legal obligation
We have a legitimate business interest
You have provided consent

Where consent is the basis for processing, you may withdraw that consent at any time.

17. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law that applies, these may include rights to:

Know what personal information is collected
Access personal information
Correct personal information
Delete personal information
Obtain a portable copy of information
Opt out of certain targeted advertising or data sharing
Appeal certain privacy-request decisions

Cozalie will honor applicable privacy rights where required by law.

18. Children’s Privacy

Cozalie sells general home and organization products and is not specifically directed toward children.

We do not knowingly collect personal information from children where parental or guardian consent is legally required.

If you believe a child has provided personal information improperly, please contact us so we can investigate and take appropriate action.

19. Third-Party Links

Our website may contain links to third-party websites, social-media platforms, payment providers, or other external services.

Cozalie is not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policies of those services before providing personal information.

20. Pinterest and Instagram

Cozalie may maintain accounts on platforms including Pinterest and Instagram.

If you interact with us through those platforms, the platform itself may collect and process information according to its own privacy policy.

Information you voluntarily send directly to Cozalie through social-media messages may also be used to respond to your inquiry or provide customer support.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes to technology
New payment or marketing tools
Changes to applicable law
Changes to our business operations

When we make changes, we may update the Last updated date at the top of this page.

We encourage customers to review this page periodically.

22. Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:

Email: cozaliehome@gmail.com
Business: Cozalie

Our online contact form is available 24/7, and we will respond as soon as reasonably possible.

Cozalie
Beautiful spaces. Smarter living.