Returns & Refunds Policy

At Cozalie, we want you to feel confident shopping with us. If something is not right with your order, we’ll do our best to make it right.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should generally be:

• In its original condition

• Unused or only inspected as reasonably necessary

• In its original packaging where possible

• Accompanied by proof of purchase or your order number

Some products may be subject to different return conditions for hygiene, safety, personalization, or other product-specific reasons.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and, where possible, clear photos or video showing the issue.

If the claim is approved, we may offer a replacement, refund, or another appropriate solution.

For damaged, defective, or incorrect items, Cozalie will not require you to pay return shipping where a return is necessary.

Change-of-Mind Returns

If you simply change your mind and the item is otherwise correct and undamaged, you may still request a return within the 30-day return window.

Return eligibility and return shipping arrangements will depend on the product, destination, and applicable consumer law.

We will provide return instructions before you send anything back.

Please do not send products to an address shown on the original parcel unless our support team specifically instructs you to do so.

Low-Value Items

For certain lower-value products, it may not be practical to return the item physically.

In these cases, Cozalie may choose to issue a refund, partial refund, store credit, or replacement without requiring the product to be returned.

Where an item is marked as final sale or non-returnable, this does not affect any statutory consumer rights that apply in your country.

Refunds

Once a return or refund request has been approved, we will process the refund as quickly as possible.

Approved refunds are generally processed within 5–10 business days.

After we issue the refund, your bank, card provider, PayPal, Shop Pay, or other payment provider may require additional time before the funds appear in your account.

Refunds are normally returned to the original payment method used for the purchase.

Original Shipping Charges

Standard shipping is free on Cozalie orders, so there is normally no original shipping charge to deduct from an approved refund.

If a customer purchases an optional premium or expedited service in the future, that additional service fee may be non-refundable where permitted by law.

Lost Orders

If an order is confirmed as lost in transit, please contact us.

Once the loss has been verified, we will arrange a suitable resolution, which may include a replacement or refund.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error, please contact us as soon as possible.

If the order has not yet entered fulfillment, we will do our best to update the address.

Once the order has already been dispatched, we cannot guarantee that an address change will be possible, and Cozalie cannot accept responsibility for delivery problems caused by incorrect information provided by the customer.

Order Cancellations

If you wish to cancel an order, please contact us within 12 hours of placing it.

Because orders are processed quickly, we cannot guarantee cancellation once the order has entered fulfillment or has already been dispatched.

If cancellation is no longer possible, you may still be able to request a return after delivery in accordance with this policy.

Items That May Not Be Returnable

Certain items may be excluded from standard returns where permitted by law, including:

• Personalized or made-to-order products

• Items that cannot be returned for hygiene or safety reasons once opened

• Products damaged through misuse or improper handling

• Gift cards

• Items clearly marked as final sale where legally permitted

Any applicable exclusion will be explained where relevant.

Return Shipping

For confirmed damaged, defective, or incorrect items, Cozalie will arrange the appropriate solution and will cover reasonable return shipping where a return is required.

For eligible change-of-mind returns, return shipping may be the responsibility of the customer unless otherwise stated or required by applicable law.

International Customers

Consumer rights vary by country.

Nothing in this policy is intended to remove or reduce any mandatory consumer rights available to you under the laws of your country.

Where local consumer law provides stronger rights than this policy, those legal rights will apply.

Contact Us

To request a return, refund, cancellation, or help with an order, please contact us through our Contact Us page.

Please include:

• Your full name

• Order number

• Email address used for the order

• A brief description of the issue

• Photos or video where relevant

Our contact form is available 24/7, and our support team will respond as soon as possible.

Cozalie
Beautiful spaces. Smarter living.